At Nari Libas, we are committed to providing exceptional support to our valued customers. Whether you have questions about our products, need assistance with your order, or require help navigating our website, our dedicated support team is here to assist you every step of the way. Please review the following support policy for more information:

 Contact Channels:

 Customers can reach our support team through multiple channels for assistance:

Phone: For immediate assistance, you can call us at +91-97936 03205 during our operating hours.

Email: For inquiries, feedback, or assistance, you can email us at support@narilibas.com. We strive to respond to all emails within 24 hours.

Live Chat: Our website features a live chat option where you can chat with a support representative in real-time during business hours.

Operating Hours:

 Our support team is available to assist you during the following hours:

Monday to Friday: 9:00 AM to 6:00 PM IST

Saturday: 9:00 AM to 1:00 PM IST

Sunday: Closed

Response Time:

•  We endeavor to respond to all customer inquiries and requests promptly.
• Emails and live chat messages will be addressed within 24 hours during business days.
• Phone calls will be answered by a support representative during our operating hours.

Support Services:

•  Our support team is trained to assist you with a wide range of services, including but not limited to:
• Product inquiries: Information about our products, availability, sizing, and materials.
• Order assistance: Help with placing orders, tracking shipments, and resolving any issues related to your purchase.
• Website navigation: Assistance with using our website, creating accounts, and managing your profile.
• Returns and refunds: Guidance on our return policy, initiating returns, and refund processing.

Escalation Process:

 If you are unsatisfied with the resolution provided by our support team or require further assistance, you can request to escalate your issue.

Escalated issues will be reviewed by a higher level of management to ensure a satisfactory resolution.

Feedback:

 We value your feedback and use it to improve our services continuously.

Please feel free to share your suggestions, comments, or concerns with us, and we will do our best to address them promptly.

Accessibility:

 We strive to make our support services accessible to all customers. If you require accommodations or assistance due to accessibility needs, please let us know, and we will accommodate your request to the best of our ability.

Thank you for choosing Nari Libas. We are dedicated to providing you with the highest level of support to ensure a seamless and enjoyable shopping experience.